Money Back Guarantee
Twisted Printz has a long experience in digital garment printing. Our staff are a rare bunch and we're very proud to work with them because they are dedicated and passionate about quality. We're happy to admit that we're a little bit old fashioned when it comes to providing excellent customer care and service. . . . . and there are no plans to change that.
Our regular customers come back time-after-time because we take care of them and because we guarantee 'Best Possible Print Quality - Or Your Money back'.
If you're new to the online, digital T shirt printing service you might be worried about the service you will receive and about print quality too. Well, you have evry right to be worried because there are both good and bad online T shirt print services?
The bad ones
Well, in our opinion there are some that are completely focussed on profit. Their main goal is to get as many printed shirts out the door as possible every day. They bank on lots of new customers because they don't get many customers who come back for second let alone third orders.
They run their printing machines in high speed, (low resolution) mode. They also use the least amount of ink possible to reduce costs and some cut costs even more by using cheaper brands of ink that may not look as good or last as long in the wash. Yes, they make big money but they don't have many return customers.
When you print like this print quality is in our opinion very poor . . . . and that's before they have been washed so you can imagine how they will look after a few washes.
So what makes us different . . . . . and what's this guarantee about?
We could do things the same as some of the others and we’d certainly make more money . . . . . but we want our customers to come back to us again and again and recommend us to their friends. They would never do that if we provided poor quality.
- Our staff are very experienced. They know how to get a great looking print for you.
- We use only the best quality, water based pigment inks made for cotton. They are safe to use and wear and they don’t harm the environment.
- We run our machines in high resolution mode for ultra-fine detail and brilliant colour blends. It's slow and we don't ship truck loads of T shirts every day - but it's the best quality you can buy!
- We apply more ink than most other t shirt printers - so your prints look brighter and last much longer.
We're not so bigh headed as to think that there is no other print service that is as good . . . . but we're very confident that you won’t find a better quality, direct to garment t shirt print anywhere.
To show you that we are serious, we offer a 100% money back guarantee on our print quality.
That means that if you get a cotton T shirt printed by someone else, using the same image that you supplied to us and it is clearly better quality then we will refund the full purchase price of the shirts you bought from us.
If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Twisted Printz products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
Twisted Printz takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Twisted Printz does not proof documents created by its customers prior to processing.